Terms & Conditions

In order for you to be able to purchase products from Bigfish Graphics and in order for us to be able to make a legally binding contract with you, you must let us have certain information. This includes your real name, telephone number, e-mail address, as well as any other information that we may ask you to provide.

You warrant that the Paypal account, debit or credit card for which you give us the details is yours and you warrant that it is valid and that you have authority to use it for this transaction.

The details you supply will be subject to checks by card issuers, and by offering to purchase goods you specifically authorise us to transmit information or to obtain information about you from third parties, including, but not limited to, your debit or credit card number or credit reports. This information may be used to authenticate your identity, validate your credit card, obtain an initial credit card authorisation and authorise individual purchase transactions.

We reserve the right to refuse to accept any debit or credit card without being obliged to give you any reason for doing so. Bigfish Graphics reserves the right not to proceed with any order for any reason. But if we do not proceed with your order, we will inform you of this.

Product Information

Please make sure the product is suitable before ordering, and keep in mind that colors can appear different onscreen.

Even though we take reasonable precautions, it's possible that products may be listed with wrong information, due to typographical errors or supplier updates. We may change or update product information at any time.

If we find an error in your order, we reserve the right to cancel the transaction at any time up to delivery, and refund your payment.

We do not make any representations or warranties regarding any product or its fitness for any purpose, or any matter relevant to you buying the product other than the representations or warranties expressed in this agreement.

Limited Liability

Bigfish Graphics will to the extent permitted by law, not be liable to you or any other person under any circumstances for any loss of use, profit, revenue, interest, goodwill or data, or for any injury or death to any person, or for any indirect, incidental or consequential damages sustained or incurred by you, whether such liability arises directly or indirectly as a result of: Any negligent act or omission or willful misconduct of Bigfish Graphics or its employees or agents; the supply, performance or use of any products or services; or any breach by Bigfish Graphics of its obligations under these terms and conditions or any relevant sales contract.


The gift voucher is partially redeemable. Within the validity period, it can be used to make any number of separate purchases up to the value of the gift voucher, or above the value - in which case the voucher holder will be required to make up the difference with an alternative form of payment

Additional values cannot be added to an existing voucher; however, additional gift vouchers can be purchased.

Gift vouchers are valid for a period of 12 months from the date of issue. Gift vouchers must be redeemed in full within the validity period; any unused balance will not be refunded or credited on expiry.

Gift vouchers are to be treated like cash and are not redeemable for cash and cannot be used for payment of credit or retailer accounts. Must be redeemed before expiry date shown on the gift voucher. Will be void and may not be redeemed after expiry date; cannot be reloaded, is partially redeemable.

The gift voucher expires 12 months from the date of issue and it is up to you to use the full value before expiry date. Cash will not be given for any unused balance. Unused balance on expiry of the gift vouchers will not be refunded or credited. If purchase exceeds available gift voucher balance, you must make up the difference with another payment method. You are liable for all transactions on your gift voucher except to the extent to which there has been fraud or negligence by us or any of our employees.

Check available gift voucher balance by calling 08 8947 3390. We reserve the right to change any terms contained in the Terms & Conditions of Use at any time.

To redeem, the gift voucher number code must be entered while making a purchase online at www.bigfishgear.com or mentioned if purchasing over the phone.

All deliveries are subject to approval of online payment. Orders for gift vouchers placed on business days between the hours of 9am - 5pm (Australian EST) are generally processed immediately. Purchases made outside these hours, on weekends or public holidays (except Christmas Day) may take up to 12 hours to process. Bigfish will not be responsible for late delivery due to postal delays or incorrect delivery or payment information submitted by the purchaser.

Online gift voucher purchases for amounts of $1000 or greater are subject to identity checking. You may be required to provide relevant identification before orders can be processed.

If you need help ordering a gift voucher, please contact us on 08 8947 3390.