Frequently Asked Questions

We offer standard shipping at $12.50 AUD and express shipping at $18.50 AUD Australia wide. Free shipping is available on all orders over $150 AUD.

The only place where you are able to browse and purchase our whole collection is www.bigfishgear.com. We offer an easy and flexible shopping experience.

Sure, as long as it hasn't been sent yet. If you haven't had a shipping confirmation email, email us at help@bigfishgear.com with your order number and we'll sort it out in time.

We process and ship all orders the following business day, not including Australian Public Holidays and/or weekends.

If it says "Discontinued" or the size is not there, then unfortunately it is gone for good. We have stopped production on the item and the stock has sold out. But if it says "Out of Stock", then don't worry there'll be more available soon.

As we ship to over 150 countries, GST is NOT included in the prices when items are selected and will not be calculated until Australia is confirmed as the destination country when completing the order. Regardless of the billing address or from where in the world you place your order, if the destination address is within Australia, GST will be added to the total of the order. Note: Norfolk Islands, Christmas Islands and Cocos Islands are GST exempt territories.

Firstly, ensure that you indeed finished the checkout process and completed the order. The last page displays the order number; it is your receipt. If you have completed your order, we suggest you take a look in the spam folder of your email account. Please add Bigfish to your safe sender list in order to receive emails from us. If unable to locate confirmation email, it may have been mistyped or undeliverable. Contact Bigfish at help@bigfishgear.com and they will confirm whether the order was successfully submitted and/or a payment made.

International orders can incur taxes and duties as determined by the Customs agency within the destination country. Although this doesn't always happen, assessment of duties and taxes will be based upon the value of the order and the Tax-free threshold (if applicable) for goods imported into the destination country. Payment of such taxes/duties is the responsibility of the recipient.

Unfortunately, due to International Customs regulations, all parcels must be marked as "Merchandise" with the appropriate value. Otherwise, the parcel may be denied and returned to sender.

Just click on 'Gift Voucher' at the bottom of our website and follow the prompts. Please note that all Gift vouchers (email/post) are sent the following business day.

Simply apply your code in the appropriate field during the payment step of the Checkout. If you have multiple codes, simply separate them with a comma or space. Contact our Customer Service Team at sales@bigfishgear.com if you need a hand.

Just send us an email at help@bigfishgear.com from your currently registered email address with the request. Simply advise the old and new email addresses and we'll take care of the rest.

We work all year round creating innovative new products to add to our range constantly. We don't tend to follow industry trends when it comes to seasonal releases so you'll catch bold new designs from Bigfish at anytime during the year.

10 shirts in one sleeve length only.

To give you some idea on 10 long sleeve shirts, they are $90 ex GST (once you get over 10 the cost does start to drop relatively quickly) plus the design/setup costs.

Freight is charged separately and in many cases is governed by the time frame. Many types of freight options are available.

NO, how much or how many colours you use does not affect the unit price of the shirts.

YES, remember though that our printing process is really quite detailed and the quality is stunning, the better the photo the better end result. Do not just "grab" an image from the web, these are very low in resolution and the reproductive quality is very poor.

Generally NO, many of our "retail" shirts are tied up in illustrative usage agreements and not available for customisation. However we may be able to give you "something along those lines". Some of ours are available though and it's best to contact us.

Many customers who only want a couple of shirts but with their team name can purchase our "retail" shirts then take them to their local embroiderer to "customise". This is no problem and best to contact us as we may be able to offer you a discount.

YES, the more shirts you get the better the unit price becomes. If you are after more than the minimum order please contact us and we can get more specific with your proposed order.

YES, External pockets are available and can be added to most custom orders. They are a separate cost and please bear in mind that the background of the shirt may not line up exactly with the pocket.

YES, however this can add significantly to the unit price of each shirt. Each and every "name" attracts at least a $20ex charge due to each panel requiring to be printed individually.

NO, regardless of what you print or how many colours there are the unit price remains the same. Your artwork/setup charge may vary but the unit price of the shirts will remain the same.

NO, the artwork setup cost is based on 1 single colour way, as well as the minimum print run. If you are after different colour ways we will treat them as three separate orders.

NO, our minimum quantities relate to each sleeve length ie 10 x Long Sleeve, 10 x Short Sleeve etc.

Logos and boat names: .eps or .pdf (vector based). Photos: high res jpg and RAW files. Our reproductive quality is really quite stunning and the better the image the better the result.

The artwork/setup charge is purely based on time/complexity of work. A supplied logo on a plain coloured background is far less time consuming than a jumping fish with a boat and flames. The average setup cost is around the $400+ mark but does not include any image royalties.

YES, however the style and detail of the image will reflect in the cost. In some instances this is thousands of dollars. Please contact us, give an outline of what you are looking for and we'll be able to give you some examples and indicative costs.

YES, we have developed an extensive relationship with many photographers and Marine Illustrators. We have a page showing many of the images available for use with some rough costs and minimum runs.

Each and every photo/illustration is owned by the photographer/illustrator. To be able to "use" or "lease" the image is generally at the discretion of the owner and will incur a "lease" fee. This cost relates to the particular run of shirts you are generating and DOES NOT transfer ownership of the image.

Our FISH HEADZ are basically a "one size fits all".

No, the same printing process that applies to our shirts is used for our FISH HEADZ and there are pretty much no limitations.

A minimum of 10 applies and can be generated to match your custom shirts. An additional artwork charge may apply.

YES, there are many hundreds of styles/colours and it's best to contact us with what you are looking for and we can give you the best options.

YES, however we have a minimum of 25 hats/caps in any custom order. Pretty much any order up to 100 will have some limitations on placement and logo sizes. Orders of 200+ do not have many limitations.

YES, however many of our current hats/caps will have minimum runs of 200+.

Generally NO, many of our "retail" range is generated in large quantities to reduce the unit price and small orders just cannot be made. Also many of the images will come with "lease" costs.

Sure, as long as it hasn't been sent yet. If you haven't had a shipping confirmation email, email us at help@bigfishgear.com with your order number and we'll sort it out in time.

As long as the item or items are in original condition then simply send them back to us by post within 30 days of receipt of delivery to: Bigfish Gear Australia Pty Ltd, PO Box 39825, Winnellie NT 0821. Please remember to include a return slip indicating your full name and order number.

If you're swapping an item, we ship the first replacement on an order free of charge (normal road freight, excludes international). The only cost to you is the postage to send the original item(s) back to us.

If a worn item is sent back to us, we will typically contact you to better understand the reason for the return. But where an item is returned without first notifying us that the item has been worn, we may choose to send the item(s) directly back to you.

Typical shipping time for a return to Bigfish is around 10 working days, but it depends on where it is sent from, and Customs inspections can add time for parcels from overseas. As soon as your return has been processed, we'll email you to let you know.

The gift voucher is partially redeemable. Within the validity period, it can be used to make any number of separate purchases up to the value of the gift voucher. Additional values cannot be added to an existing voucher; however, additional gift vouchers can be purchased. To redeem, the gift voucher number code must be entered while making a purchase online at www.bigfishgear.com or mentioned if purchasing over the phone.

The gift voucher expires 3 years from the date of issue and it is up to you to use the full value before the expiry date. Cash will not be given for any unused balance. Unused balance on expiry of the gift vouchers will not be refunded or credited.

You can check your gift voucher balance by calling 08 8947 3390.

Your order confirmation email has a link to check your order status at any time. As soon as your order is on its way, we'll email you a shipping confirmation with tracking details.

Firstly, ensure that you indeed finished the checkout process and completed the order. The last page displays the order number; it is your receipt. If you have completed your order, we suggest you take a look in the spam folder of your email account. Contact Bigfish at help@bigfishgear.com if you still can't locate it.

International orders can incur taxes and duties as determined by the Customs agency within the destination country. Payment of such taxes/duties is the responsibility of the recipient.

If you've already got a Bigfish Product, then you'd know that our gear is of the highest quality. But if for some reason the product arrives faulty, contact us at sales@bigfishgear.com and we'll get right on it! Product faults are rare and we do our best to ensure every packed item is reflective of our renowned quality standards.

We do our best but sometimes mistakes do happen. After all, we're only human! Give us a buzz at help@bigfishgear.com and we'll get it fixed ASAP!

Sometimes we just can't make items fast enough! But don't stress, the rest of your order is already on its way to you. We'll get the backordered item out in a separate parcel at no extra cost. If you haven't received notification from us, please send your details to help@bigfishgear.com.

Payment is processed straight away when you place your order, whether you pay by card, PayPal, Apple Pay, Google Pay or Shop Pay. You'll see the status of your payment at checkout.

We accept Visa, Mastercard, American Express, UnionPay, PayPal, Apple Pay, Google Pay and Shop Pay. Some debit cards are also accepted, depending on the rules of the issuing bank.

PayPal is a secure online payment option for both National and International purchasers. PayPal payments are made through the PayPal site. You can also use PayPal as a guest without registering your own PayPal account.

You can transfer the money directly into our bank account. Use the following details and make sure you include your order number and last name: Account Name: Bigfish Gear Australia, BSB: 085 933, Account No.: 25 453 4811. Please allow 1-2 business days for a national bank transfer to be processed.

Yes, all transactions are processed through secure, encrypted payment gateways.

Bigfish Gear "shirts" are very "Australian" in size. In easy terms if you're normally a "large" then purchase a "large". Our shirts are available from a child's size 2 through to 5XL. To get the correct size please refer to the SIZING tab on each print, follow the measuring instructions and you'll guarantee the shirt that arrives will fit.